Customer Service Call Center - Pittsburgh On Site
About The Position
The Patient Advocate Representative I works in CCS Medical’s Patient Support Department and supports call center operations by providing customer service to patients. The role handles tasks that maintain patient satisfaction and ensure accurate, timely processing and shipping of reorder supplies. It also provides cross-functional support by maintaining current documentation and insurance information for accurate service processing and billing. This position is based on site at the Pittsburgh office and includes a $2.00 on-site premium. Residents of Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, and Wyoming are not eligible. The schedule is Monday through Friday, though evening and weekend availability may be required.
Requirements
- High school diploma or GED equivalent.
- Computer literacy, including strong keyboarding skills and the ability to enter data accurately while maintaining strong listening skills.
- Strong attention to detail, multitasking, communication, and organizational skills.
- Exceptional phone and email etiquette.
- Willingness to work on site at the Pittsburgh office.
Nice To Haves
- Customer service experience.
Responsibilities
- Obtain and process authorizations for reorders.
- Resolve patient issues and ensure accurate reorder processing through phone calls, document processing, and medical record validation.
- Ensure patients have required medical documentation for billing of services, as assigned.
- Support patient retention and grow the patient base through cross-selling by phone.
- Handle inbound and outbound calls from patients, physicians, and referral sources to support patient satisfaction, troubleshoot concerns, add services, and verify and explain insurance coverage.
- Audit supply configurations against supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintain a strong understanding of medical documentation, insurance requirements, and company procedures.
- Protect confidential information accessed through the role.
- Maintain regular, predictable, consistent attendance and flexibility to meet departmental needs.
Benefits
- On-site premium of $2.00.
- Monday through Friday schedule.
- Professional growth and development.
- Supportive team and intimate office environment.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off, including vacation and holidays.
- Ongoing training and professional development.
- Wellness programs and mental health support.
- Bonus, incentive, or commission opportunities, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
