Customer Service Call Center

Parkway Ford • Winston Salem, NC

1d

About The Position

Parkway Ford is seeking a motivated, professional, and customer-focused Service Department Call Center Representative to join its growing team. This role supports the service department and contributes to a positive customer experience by handling service calls, scheduling appointments, and assisting service advisors.

The representative communicates with customers and dealership staff, maintains customer information in the dealership management system, provides basic service information, and directs calls to the appropriate people. The position is full-time and offers stable hours.

Requirements

• Strong phone etiquette and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional demeanor with a customer-first mindset.
• Basic computer skills.
• Reliable, punctual, and team-oriented.

Nice To Haves

• Previous call center, customer service, or automotive dealership experience.
• Dealership DMS experience.

Responsibilities

• Answer inbound service calls professionally and courteously.
• Schedule service appointments accurately and efficiently.
• Make outbound calls to confirm appointments, follow up with customers, and assist with service campaigns.
• Communicate clearly with Service Advisors and management.
• Update and maintain customer information in the dealership management system.
• Provide basic service information and direct calls appropriately.
• Deliver a positive, consistent customer experience on every interaction.

Benefits

• Competitive pay.
• Stable hours.
• Benefits package including medical, dental, vision, PTO, and 401(k).
• Opportunity to grow within a respected dealership.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed