Call Center Customer Service Representative

Veolia Environnement SA•Teaneck Township, NJ

21h

About The Position

Performs assigned tasks within established procedures in various phases of Customer Service Operations. The representative handles customer inquiries through inbound and outbound calls, company websites, chats, and email, particularly concerning billing and other customer issues. The role uses multi-screen monitors and company systems, devices, and software applications to process inquiries and maintain customer accounts.

Requirements

High School Diploma or GED.
Call center environment experience.
Ability to multitask.
Good verbal and written communication skills, including auditory acuity.
Ability to sit for extended periods of time.
Strong problem-solving skills and ability to independently follow through on tasks and projects.
Must pass an entry-level test.
Must be able to lift up to 30 pounds.

Responsibilities

Respond to customer inquiries.
Receive inbound calls and make outbound calls, and communicate with customers through company websites, chats, and email about billing and other issues.
Prepare source documents and update systems to make changes to customer accounts, including amending or adjusting consumption and revenue.
Record and process meter readings supplied by customers.
Maintain professional interactions with internal and external customers and departments.
Operate company systems, devices, and software applications.
Perform other similar or less skilled work as assigned.
Assist employees of a higher classification as assigned.