Customer Service / Call Center Representative
About The Position
DARCARS Automotive Group is hiring a Customer Service / Call Center Representative to connect the service department with customers. The role is not eligible for remote work and seeks bilingual English/Spanish candidates. The representative handles incoming and outbound service-related calls, schedules appointments, provides information, and helps ensure a seamless customer experience. The position offers training and opportunities for career growth. Additional duties may be assigned by a supervisor. Employment is at-will, and offers are contingent on successfully passing background screening.
Requirements
- Excellent phone etiquette and communication skills.
- A positive, patient, and active listener.
- Experience in a call center or customer service role.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic computer skills.
- Bilingual English/Spanish candidates are sought.
Nice To Haves
- Automotive experience is a plus.
Responsibilities
- Answer a high volume of incoming service calls promptly and professionally.
- Schedule service appointments based on customer needs.
- Make outbound service appointment confirmation, reminder, and campaign calls.
- Provide accurate information about services, pricing, wait times, and warranties.
- Assist customers with inquiries and help ensure a seamless service experience.
- Maintain a friendly and professional demeanor.
- Follow other instructions and perform additional duties and responsibilities as requested by a supervisor.
Benefits
- Comprehensive benefits plan including 401(k).
- Employee discounts on vehicle purchases, parts, and service repairs.
- Dynamic and supportive team and training environment.
- Opportunities for career growth within the company.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
