Call Center Customer Service Representative

American Furniture Warehouse • Thornton, CO

1d

About The Position

The Customer Service Representative provides customers with fast, friendly, and accurate service to deliver the best possible customer experience. The role explains AFW policies and procedures and resolves customer issues related to deliveries, orders, parts ordering, pickup, financing, and other concerns. The representative works with managers and departments to resolve customer problems and with the AFW management team to help prevent issues from occurring.

This is a full-time position with benefits; part-time positions are also mentioned but do not include full-time benefits. Weekend, evening, and holiday work is required. Pay starts at $19 per hour depending on experience, with $20 per hour for bilingual candidates. A pre-employment drug screen and background check must be passed upon job offer. American Furniture Warehouse provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Requirements

• Professionalism and good communication skills.
• Customer service experience.
• Ability to identify and resolve issues and conflicts presented by customers.
• Ability to proactively manage changes when dealing with customers.
• Ability to work independently and in a team-oriented, collaborative environment.
• Strong interpersonal skills.
• Strong leadership abilities.
• Sales experience with AFW, or experience in another position requiring customer interaction.
• Experience with Storis, Word, and other office programs.
• Experience building successful relationships.
• Time-management and organizational skills.
• Ability to follow directions and work independently.
• Positive attitude.
• Availability to work weekends, evenings, and holidays.
• Pass a pre-employment drug screen and background check upon job offer.

Nice To Haves

• Bilingual ability; bilingual pay is listed at $20 per hour.

Responsibilities

• Provide fast, friendly, and accurate customer service.
• Explain AFW policies and procedures to customers.
• Identify and resolve customer issues involving deliveries, orders, parts ordering, pickup, financing, and other concerns.
• Work with managers and departments to resolve customer-related problems.
• Work with the AFW management team to help prevent customer issues.
• Provide quality service to customers and the community through teamwork.
• Follow company values of accountability, honesty, and safety, and aim to do the job right the first time.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed