Customer Service Representative - Call Center

Insurance Administrative Solutions • Clearwater, FL

2d

About The Position

Insurance Administrative Solutions (IAS), an Integrity partner headquartered in Clearwater, Florida, is a third-party administrator that provides business process outsourcing for insurance carriers. IAS was formed in 2002 and administers policies for insureds across the United States.

The Customer Service Representative provides prompt, courteous customer service that meets or exceeds service standards. The representative uses applicable policy forms, insurance law, and internal procedures to answer inquiries and process customer requests. The role also requires thorough documentation of telephone calls, policy changes, and written correspondence.

Requirements

• High school diploma or GED equivalent.
• Up to 2 years of proven customer support experience.
• Strong phone contact-handling skills and active listening.
• Familiarity with Microsoft Office products.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multitask, prioritize, and manage time effectively and efficiently.
• Reliable transportation and the ability to be punctual and dependable.

Nice To Haves

• Insurance background preferred.
• May have an agent license but no active appointments.

Responsibilities

• Answer incoming Medicare Supplement calls and provide agents and insureds with policy status information and answers to other inquiries in accordance with quality standards.
• Place outgoing calls to provide or obtain information.
• Document calls while they are in progress using the online documentation program.
• Transfer or refer misdirected calls to the appropriate individual, department, or external office using approved techniques.
• Process customer requests using internal and client-mandated procedures.
• Prepare customer correspondence using approved letters and document the policy file or image system with related material to maintain a clear audit trail.
• Process bank changes, Cancel NR, Death NR, address changes, and ID cards.
• Communicate with the supervisor and team members to ensure accurate responses and avoid duplicating work.

Benefits

• Competitive compensation package.
• Benefits intended to provide peace of mind for employees and their families.
• Professional opportunities and support for career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED