Call Center: Customer Service Representative

Bassett Services•Indianapolis, IN

4d•$18 - $23•Onsite

About The Position

Bassett Services is hiring a Call Center Customer Service Representative in Indianapolis, Indiana. This in-office role is suited to dependable, team-oriented problem solvers, including people with trades backgrounds. The representative is the first point of contact for homeowners seeking HVAC, plumbing, or electrical services and helps customers identify appropriate solutions while supporting field technicians and call center operations. The position is described as fast-paced, structured, and team-driven, with steady hours and opportunities for advancement. Compensation is $18–$22 per hour, based on experience and bilingual ability, plus the opportunity to earn up to $400 per week in bonuses. The company describes itself as combining a close-knit small-business culture with the growth and stability of a larger organization.

Requirements

At least 2 years of customer service experience.
At least 1 year of call center experience.
Strong communication skills.
Comfort using computers and learning new systems.
Excellent time management and organization.
Ability to stay focused in a fast-paced environment.
Dependability, accountability, and a strong work ethic.

Nice To Haves

Trades background or familiarity with trades-minded, hands-on problem solving.
Bilingual ability, which is considered when determining pay.

Responsibilities

Answer inbound calls and help customers schedule service.
Assist maintenance agreement members and respond to new customer inquiries.
Listen actively, understand customer issues, and guide customers to appropriate solutions.
Build trust and maintain strong customer relationships.
Use scheduling tools and customer management software.
Work with the call center team to keep operations running smoothly.