Customer Service / Call Center Representative
About The Position
DARCARS Automotive Group is hiring a Customer Service / Call Center Representative to connect its service department with customers. The role is not eligible for remote work, and the company is seeking bilingual English/Spanish candidates. The position offers training and opportunities for career growth. Candidates should have excellent phone etiquette and communication skills, patience, a positive attitude, active-listening abilities, and the ability to multitask and stay organized in a fast-paced environment. Call center or customer service experience is sought; automotive experience is a plus. Basic computer skills are also needed. The representative handles incoming and outgoing customer calls, schedules service appointments, provides information about services and related details, and helps customers have a smooth service experience. The employee may also be assigned other duties by a supervisor. Employment is at will. Offers are contingent on successfully passing background screening, including criminal background checks and reviews of consumer and motor vehicle records, and verification of Social Security number.
Requirements
- Bilingual in English and Spanish.
- Excellent phone etiquette and communication skills.
- Positive, patient, and an active listener.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic computer skills.
- Experience in a call center or customer service role.
Nice To Haves
- Automotive experience.
Responsibilities
- Answer a high volume of incoming service calls promptly and professionally.
- Schedule service appointments efficiently based on customer needs.
- Make outbound service appointment confirmation, reminder, and campaign calls.
- Provide accurate information about services, pricing, wait times, and warranties.
- Assist customers with inquiries and help ensure a seamless service experience.
- Maintain a friendly and professional demeanor.
- Follow supervisor instructions and perform other assigned duties and responsibilities.
Benefits
- Comprehensive benefits plan including 401(k).
- Employee discounts on vehicle purchases, parts, and service repairs.
- A dynamic and supportive team and training environment.
- Opportunities for career growth within the company.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
