Customer Service Representative (Call Center)

Logan A/C & Heat Services • Dayton, OH

1d • $17 - $23 • Onsite

About The Position

When a homeowner calls Logan Services, they may be dealing with a broken AC on a hot day, a heating issue in the middle of winter, or a plumbing problem they need fixed quickly. Your voice may be the first thing they hear. As a Customer Service Representative, you won't just answer phones or schedule appointments. You'll be the person who listens, helps, and gets customers moving toward a solution when they need it most. You'll have a direct impact on the customer experience, from the first conversation to the moment help is on the way.

Requirements

• Genuinely enjoys helping people, solving problems, and making a difference.
• Dependable and committed to being there for your team and customers.
• Positive and professional, even during difficult conversations.
• A strong communicator and active listener.
• Comfortable solving problems and thinking on your feet.
• Organized and detail-oriented.
• Able to manage multiple conversations, systems, and priorities.
• Comfortable learning new technology and computer systems.
• A team player who takes ownership of their work.
• Committed to creating an exceptional customer experience.

Nice To Haves

• Customer service, call center, scheduling, dispatch, reception, or administrative experience is preferred.

Responsibilities

• Be the first point of contact for homeowners reaching out for help.
• Listen to customers, understand what they need, and help them find the right solution.
• Schedule HVAC and plumbing appointments that get customers the help they need.
• Turn stressful situations into positive customer experiences.
• Build trust with customers through every conversation.
• Work closely with Dispatch, technicians, and other teams to make sure customers have a seamless experience.
• Keep customer and appointment information accurate so our teams can deliver on what was promised.
• Balance multiple conversations and priorities while keeping the customer at the center.
• Help our team deliver the level of service that keeps customers coming back and recommending Logan to others.

Benefits

• Competitive hourly pay
• Performance bonuses & profit sharing
• Medical, dental & vision insurance
• Company-paid life & AD&D insurance
• Short- and long-term disability coverage
• 401(k) with 4% company match + Roth option
• Paid training and ongoing development
• PTO & paid sick time
• Stable, full-time schedule
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed