Call Center Customer Service Representative

Braman Termite & Pest Elimination•Agawam, MA

15h•Onsite

About The Position

Braman Termite & Pest Elimination is seeking an energetic, professional, and confident-on-the-phone Customer Service Representative to work on site. The role supports the customer experience by assisting customers, supporting technicians, and helping drive new business in a fast-paced environment. It includes handling customer inquiries, inside sales, appointment scheduling, technician and sales staff routing, and communication with clients, coworkers, and management. The position is full time, 40 hours per week.

Requirements

At least 2 years of inside sales or call center experience.
Professional demeanor and ability to build friendly rapport.
Exceptional phone presence.
Strong work ethic.
Ability to prioritize and handle multiple tasks in a changing work environment.
Organization, accuracy, and attention to detail.
Excellent written and verbal communication skills.

Responsibilities

Receive and process a high volume of calls from clients, prospective customers, and company employees promptly and courteously.
Provide accurate answers to client questions.
Conduct inside sales for residential and commercial customers, including selling services to prospective clients and upgrading existing services.
Conduct routing activities and schedule appointments for technicians and sales staff.
Arrange client service appointments as directed by the Service Manager and CSR Supervisor.
Communicate in a timely and effective manner with peers, clients, and management.
Relay messages accurately and reliably.
Interact with others in a friendly, positive, and professional manner.
Use required communication technologies effectively.