Customer Service/ Call Center Representative

DARCARS Automotive Group • Mount Kisco, NY

2d

About The Position

DARCARS Automotive Group is hiring a Customer Service / Call Center Representative to serve as a link between the service department and customers. The role handles incoming service calls, schedules appointments, makes outbound confirmation and campaign calls, and helps customers with service-related questions. The position offers training and opportunities for career growth. Duties may also include other tasks assigned by a supervisor.

Requirements

• Excellent phone etiquette and communication skills.
• A positive, patient approach and active listening skills.
• Experience in a call center or customer service role.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills.

Nice To Haves

• Automotive experience.

Responsibilities

• Answer high volumes of incoming service calls promptly and professionally.
• Schedule service appointments based on customer needs.
• Make outbound service appointment confirmations, reminders, and campaign calls.
• Provide accurate information about services, pricing, wait times, and warranties.
• Assist customers with inquiries and help ensure a seamless service experience.
• Maintain a friendly and professional demeanor.
• Follow supervisor instructions and perform other assigned duties and responsibilities.

Benefits

• Comprehensive benefits plan including 401(k).
• Employee discounts on vehicle purchases, parts, and service repairs.
• Dynamic and supportive team and training environment.
• Opportunities for career growth within the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed