Customer Service Representative (Call Center)

Logan A/C & Heat Services•Dayton, OH

5h•Onsite

About The Position

As a Customer Service Representative, you won't just answer phones or schedule appointments. You'll be the person who listens, helps, and gets customers moving toward a solution when they need it most. You'll have a direct impact on the customer experience, from the first conversation to the moment help is on the way.

Requirements

Genuinely enjoys helping people, solving problems, and making a difference.
Dependable and committed to being there for your team and customers.
Positive and professional, even during difficult conversations.
A strong communicator and active listener.
Comfortable solving problems and thinking on your feet.
Organized and detail-oriented.
Able to manage multiple conversations, systems, and priorities.
Comfortable learning new technology and computer systems.
A team player who takes ownership of their work.
Committed to creating an exceptional customer experience.

Nice To Haves

Customer service, call center, scheduling, dispatch, reception, or administrative experience is preferred.

Responsibilities

Be the first point of contact for homeowners reaching out for help.
Listen to customers, understand what they need, and help them find the right solution.
Schedule HVAC and plumbing appointments that get customers the help they need.
Turn stressful situations into positive customer experiences.
Build trust with customers through every conversation.
Work closely with Dispatch, technicians, and other teams to make sure customers have a seamless experience.
Keep customer and appointment information accurate so our teams can deliver on what was promised.
Balance multiple conversations and priorities while keeping the customer at the center.
Help our team deliver the level of service that keeps customers coming back and recommending Logan to others.