Customer Representative - Call Center

Allied Universal • Jupiter, FL

1d • Remote

About The Position

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Requirements

• High school diploma or equivalent
• Technical call center support experience
• Experience in a technical support role, or other technical experience
• Work history must demonstrate each of the following:
• Strong understanding of customer service and customer relations
• Ability to take initiative and learn new processes and concepts
• Ability to exercise good judgment and decision-making
• Effective written and oral communication skills
• Basic understanding of software/hardware troubleshooting
• Able to assess and evaluate situations effectively
• Able to identify critical issues quickly and accurately
• Able to write informatively, clearly, and accurately
• Problem solving and analytical skills
• Ability to work in a team environment

Nice To Haves

• Associate’s degree in Information Technology, Computer Science, or a related field
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
• Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations
• Discern changes in call types and report to management
• Monitor health of network, hardware, and software for our customers
• Track escalations through proper channels to completion

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED