Call Center: Customer Service Representative

Bassett Services•Indianapolis, IN

20h•$18 - $23•Onsite

About The Position

This role is for a Call Center Customer Service Representative at Bassett Services, perfect for individuals with a trades background or those who enjoy problem-solving, staying busy, and helping people. It's a fast-paced, team-driven environment that offers a stable career with advancement opportunities. The representative will be the first point of contact for homeowners needing assistance with HVAC, plumbing, or electrical issues, requiring the ability to remain calm, think clearly, and guide customers effectively. This position is ideal for someone who appreciates structure, challenge, and steady work, and it offers the chance to use common sense, communication skills, and a strong work ethic while supporting field technicians and ensuring smooth operations.

Requirements

2+ years of customer service experience
1+ year of call center experience
Strong communication skills
Comfortable using computers and learning new systems
Excellent time management and organization
Ability to stay focused in a fast-paced environment
Dependability, accountability, and a strong work ethic

Nice To Haves

Trades background
Bilingual ability

Responsibilities

Answer inbound calls and help customers schedule service
Assist with maintenance agreement members and new customer inquiries
Listen actively, understand the issue, and guide customers to the right solution
Build trust and maintain strong customer relationships
Use scheduling tools and customer management software
Work closely with your call center team to keep operations running smoothly