Call Center - Customer Service Representative
About The Position
Are you ready to launch or grow your career in a fast-paced, customer-focused environment? At CJS, we combine a supportive, small-business culture with the stability and growth opportunities of a larger organization. We are seeking Customer Service Representatives to join our Dayton, OH call center team. In this role, you will deliver exceptional service to our Maintenance Agreement Members and prospective customers by providing solutions, building relationships, and creating a positive customer experience. If you enjoy helping others, solving problems, and working in a collaborative team environment, we’d love to connect with you.
Requirements
- 2+ years of Customer Service experience required
- Strong computer skills (MS Word, email, CRM/CMS systems preferred)
Nice To Haves
- 1+ year of Call Center experience preferred
- Experience with ServiceTitan or in the home services industry is a plus
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Provide solutions, resolve concerns, and ensure customer satisfaction
- Actively listen to customer needs and clarify information as needed
- Build strong, lasting relationships with customers and team members
- Accurately document customer interactions in internal systems
- Maintain productivity, quality, and attendance standards
Benefits
- Medical, Dental, Vision, and Prescription Coverage
- Disability & Term Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) and Paid Holidays
- Ongoing Training & Career Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
