Call Center Customer Service Representative

American Furniture Warehouse • Thornton, CO

1d • $19 - $20

About The Position

The Customer Service Representative provides customers with fast, friendly, and accurate service to deliver the best customer experience. The role explains American Furniture Warehouse (AFW) policies and procedures and resolves customer issues involving deliveries, orders, parts ordering, pickup, financing, and other concerns. The representative works with managers and departments to resolve customer problems and with the AFW management team to help prevent issues. AFW describes itself as a home furnishings retailer operating in Colorado, Arizona, and Texas, with more than 3,200 employees.

This is a full-time position with benefits; the posting also mentions part-time work without full-time benefits. Pay starts at $19 per hour, depending on experience, with $20 per hour for bilingual candidates. A pre-employment drug screen and background check must be passed upon job offer.

Requirements

• Professional demeanor, good communication skills, and customer service experience.
• Ability to identify and resolve issues and conflicts presented by customers.
• Ability to proactively manage changes when dealing with customers.
• Experience working independently and in a team-oriented, collaborative environment.
• Strong interpersonal skills and leadership abilities.
• Sales experience with AFW or experience in another position requiring customer interaction.
• Experience with Storis, Word, and other office programs.
• Experience building successful relationships.
• Time-management and organizational skills.
• Ability to follow directions and work independently.
• Positive attitude.
• Availability to work weekends, evenings, and holidays.
• Must pass a pre-employment drug screen and background check upon job offer.

Nice To Haves

• Bilingual ability; the posting lists a higher hourly rate for bilingual candidates.

Responsibilities

• Provide fast, friendly, and accurate customer service.
• Explain AFW policies and procedures.
• Resolve customer issues involving deliveries, orders, parts ordering, pickup, financing, and other concerns.
• Work with managers and departments to resolve customer-related problems.
• Work with the AFW management team to help prevent customer issues.
• Provide quality service to customers and the community through teamwork.
• Follow company values of accountability, honesty, and safety, and strive to do the job right the first time.

Benefits

• Full benefits package, including 401(k), medical, dental, and vision coverage.
• Voluntary programs including life insurance and disability coverage, offered at affordable rates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed