Customer Service Call Center

Parkway Ford • Winston-Salem, NC

2d

About The Position

Parkway Ford is seeking a motivated, professional, and customer-focused Service Department Call Center Representative to support the Service Department. The role handles incoming and outgoing service calls, schedules appointments, and supports service advisors. The representative provides basic service information, directs calls appropriately, and works to deliver a positive, consistent customer experience on every interaction.

Requirements

• Strong phone etiquette and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional demeanor with a customer-first mindset.
• Basic computer skills.
• Reliable, punctual, and team-oriented.

Nice To Haves

• Previous call center, customer service, or automotive dealership experience preferred.
• Dealership DMS experience is a plus.

Responsibilities

• Answer inbound service calls in a professional and courteous manner.
• Schedule service appointments accurately and efficiently.
• Make outbound calls to confirm appointments, follow up with customers, and assist with service campaigns.
• Communicate clearly with Service Advisors and management.
• Update and maintain customer information in the dealership management system.
• Provide basic service information and direct calls appropriately.
• Deliver a positive, consistent customer experience on every interaction.

Benefits

• Competitive pay.
• Full-time position with stable hours.
• Benefits package including medical, dental, vision, PTO, and 401(k).
• Opportunity to grow within a respected dealership.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed