Part Time Patient Customer Service Representative

R1•Sapulpa, OK

1d•Onsite

About The Position

As a Customer Service Representative in Patient Registration, you will help patients check into the hospital, answer their questions during registration, and accurately collect patient and insurance information. The role involves using multiple computer programs and screens, typing, and answering phones in a busy environment. You will coordinate registration around physician and nurse check-ins and may be interrupted when clinicians need to provide emergent care. The position requires compassionate communication with patients who may be ill, worried, or anxious. You will listen carefully, ask follow-up questions, build rapport, and help ease patients’ concerns while completing registration promptly. The work is fast-paced and often involves being on your feet assisting patients. Training is provided, and prior healthcare experience is not required. The hospital/lab setting may expose you to illness and injuries. The role is part-time and PRN, as needed, at Ascension St. John Sapulpa. Candidates must be current on all vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Must be up to date on all vaccinations.
Must pass a drug test and background check prior to hire.
Comfort working in a hospital/lab environment where illness and injuries may be present.
Ability to multitask, learn technology, type, and answer phones.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Answer patient questions during registration and provide compassionate assistance.
Collect patient and insurance information accurately and quickly across multiple computer programs and screens.
Type and answer phones in a busy environment.
Coordinate registration with physician and nurse check-ins, accommodating interruptions for emergent clinical care.
Ask follow-up questions, build rapport, and help ease patients’ anxiety.