Part-time Patient Customer Service Representative

R1 RCM•Owasso, OK

1d•$15 - $19•Onsite

About The Position

R1 is seeking a Customer Service Representative to help patients check into the hospital and complete registration. The role involves working in a busy hospital or lab environment, using computers and phones to gather and accurately enter patient and insurance information across multiple screens and programs. Registration may be interrupted by clinicians providing emergent care, so the representative must adapt and work quickly. The representative will assist patients who may be ill, worried, or anxious by listening carefully, answering questions, asking follow-up questions, and building rapport with compassion. The work can be fast-paced and often requires being on your feet to help patients. R1 provides training, and prior healthcare knowledge is not required. Applicants must be up to date on vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Must be up to date on all vaccinations.
Must pass a drug test and background check prior to hire.
Ability to multitask, learn technology quickly, type, and answer phones.
Ability to work quickly and compassionately with patients in a busy hospital or lab environment.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Collect and accurately enter patient and insurance information across multiple screens and programs.
Answer phones and respond to patient questions during registration.
Listen to patients’ concerns, ask follow-up questions, and help ease their anxiety.
Adapt to interruptions from clinicians providing emergent clinical care.
Assist patients with registration in a busy environment, often while on your feet.