Part time Patient Customer Service Representative
About The Position
The Patient Customer Service Representative works at Ascension St. John Medical Center to help patients check into the hospital and complete registration. The role involves gathering and accurately entering patient and insurance information, answering questions, and providing compassionate support to patients who may be ill, worried, or anxious. Representatives work with computers and phones across multiple screens and programs in a busy environment, coordinating around physician and nurse check-ins and possible interruptions for emergent clinical care. The position can be fast-paced and often requires being on your feet while assisting patients. Training is provided, and previous healthcare experience is not required. Employees should be prepared to see illness and injuries. The role is presented as a starting point for a healthcare career at R1.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Be comfortable working across multiple programs and screens and typing while answering phones.
- Be prepared to see illness and injuries in a hospital or lab environment.
- Be up to date on all vaccinations and pass a drug test and background check prior to hire.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Collect and accurately enter patient and insurance information across multiple programs and screens.
- Answer phones and patients’ questions during registration.
- Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ anxiety.
- Assist patients with registration in a busy environment, including around interruptions for emergent clinical care.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
