Part Time Patient Customer Service Representative

R1 • Indianapolis, IN

2d • Onsite

About The Position

R1 is hiring a part-time Patient Registration Customer Service Representative at Ascension St. Vincent Hospital. The representative is often the first person patients meet during check-in and helps them navigate registration with accuracy, clarity, and compassion. The role involves collecting patient information, answering questions, working across computer systems and phones, and supporting patients who may be ill, anxious, confused, or overwhelmed. The representative also works alongside clinical teams and emergency staff, adapting to interruptions and urgent care situations.

Healthcare experience is not required; training is provided. This role offers an introduction to healthcare operations and opportunities to develop knowledge of insurance and hospital workflows. The position is PRN and as needed, with a minimum requirement of 48 hours per month and 24 hours on call; additional shifts are available. The stated base pay range is $16.12–$23.21 per hour.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns in real time.

Benefits

• Competitive benefits package.
• Opportunities to learn, collaborate, and explore career paths.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED