Part-time Patient Customer Service Representative

R1 RCM•Chicago, IL

1d•$16 - $23

About The Position

At R1, the Patient Customer Service Representative helps patients check into the hospital and answers questions during registration. The role involves collecting patient and insurance information accurately and efficiently while listening compassionately to patients’ concerns and questions. The position is based at Ascension IL Presence St. Joseph Chicago and is part-time, PRN as needed. Work takes place in a busy hospital or lab environment and involves computers, phones, multiple screens and programs, and frequent interaction with patients and clinical staff. Registration may be interrupted when clinicians need to provide emergent care. The work can be fast-paced and often requires being on your feet to assist patients. No previous healthcare experience is required. Training is provided. Applicants must be up to date on all vaccinations and pass a drug test and background check before hire. The stated base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

High school diploma or GED.
Excellent customer service experience.
Able to multitask, learn technology quickly, type, and answer phones.
Prepared to work in a hospital or lab environment where illness and injuries may be present.
Must be up to date on all vaccinations.
Must pass a drug test and background check before hire.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and answer their questions during registration.
Collect patient and insurance information accurately and quickly across multiple screens and programs.
Use computers and answer phones to intake information in a busy environment.
Listen carefully, ask follow-up questions, build rapport, and help ease patients’ anxiety.
Assist patients with completing registration, often while on your feet.
Work around clinicians who may interrupt registration to provide emergent clinical care.