Part Time Patient Customer Service Representative

R1 • Anderson, IN

1d • Onsite

About The Position

R1 is hiring a part-time Patient Registration Customer Service Representative at Ascension St. Vincent Anderson Hospital. The representative is often the first person patients meet when checking into the hospital and helps them navigate registration with accuracy, clarity, and compassion. The role involves gathering patient information, answering questions, explaining insurance and coverage details, and offering reassurance to patients who may be ill, anxious, confused, or overwhelmed.

The position is fast-paced and involves working across multiple computer systems, answering phone calls, interacting with patients in person, and adapting to interruptions from clinical teams during urgent care situations. Healthcare experience is not required; training is provided. The schedule is PRN/as needed, with a minimum of 48 hours required per month and 24 hours on call. Additional shifts are available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate patient information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare processes and skills.
• Opportunities for career growth and exploration.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED