Part Time Patient Customer Service Representative
About The Position
The Patient Customer Service Representative helps patients check into the hospital and answers questions during registration. The role involves accurately and efficiently collecting patient and insurance information while listening compassionately to patients’ concerns and helping ease their anxiety. It is a fast-paced hospital/lab environment, with frequent computer and phone use, work across multiple screens and programs, and interruptions by clinicians providing emergent care. The representative may spend time on their feet assisting patients. No prior healthcare experience is required; training is provided. Applicants must be up to date on vaccinations and pass a drug test and background check before hire.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask and learn technology quickly.
- Ability to type while interacting with patients and answer phones.
- Must be up to date on vaccinations.
- Must pass a drug test and background check prior to hire.
- Prepared to work in a hospital/lab environment where illness and injuries may be present.
Nice To Haves
- Medical experience.
Responsibilities
- Assist patients with hospital check-in and registration.
- Answer patients’ questions during registration.
- Collect and accurately enter patient and insurance information across multiple computer programs and screens.
- Use phones and computers to intake information in a busy environment.
- Listen to patients’ concerns, ask follow-up questions, and build rapport to help ease anxiety.
- Adapt to interruptions by clinicians and changing patient needs.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
