Part-Time Customer Service - Patient Registration Representative

R1 • Clyde, NC

1d • Onsite

About The Position

At R1, the Customer Service - Patient Registration Representative is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients and families access care through an efficient, accurate, and compassionate registration experience, directly supporting patient experience, hospital operations, and revenue cycle success. The role is based at LifePoint Haywood Regional Medical Center and is PRN, with a minimum requirement of 48 hours per month, including 24 on-call hours; additional shifts are available.

The representative works across multiple computer systems, answers phones, collects patient information, and assists with check-in. They help patients navigate insurance and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable. They collaborate with nurses, physicians, and care teams to support smooth patient flow and timely access to care. Healthcare experience is not required, and training is provided.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly while maintaining strong attention to detail.
• Ability to adapt to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and quickly gather accurate patient information.
• Help minimize registration delays and answer patient questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Benefits

• Competitive benefits package.
• Training provided, including an opportunity to learn healthcare administration, patient access, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• Supportive team environment focused on innovation, collaboration, and patient experience.
• Professional learning and career-development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED