Part Time Customer Service Representative - Patient Registration

R1 RCM•Manhattan, KS

4d•$15 - $19•Onsite

About The Position

As a Patient Registration Customer Service Representative, you help patients check into the hospital by collecting and entering patient and insurance information accurately and promptly. You answer questions during registration, listen compassionately to patients’ concerns, ask follow-up questions, and build rapport. The work involves using computers and multiple programs and screens, answering phones, and coordinating registration around physician and nurse check-ins, including interruptions for emergent clinical care. The role takes place in a busy hospital/lab environment. Work can be fast-paced and may involve being on your feet while assisting patients. You should be prepared to see illness and injuries and to work with patients who may be worried or very ill. Healthcare experience is not required; training is provided. Applicants must be current on all vaccinations and pass a drug test and background check before hire. The stated base pay range is $14.50–$18.99 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.

Requirements

High school diploma or GED.
Excellent customer service experience.
Ability to multitask, learn technology quickly, type, and answer phones.
Must be up to date on all vaccinations and pass a drug test and background check prior to hire.
Must be prepared to see illness and injuries in a hospital/lab environment.

Nice To Haves

Medical experience

Responsibilities

Help patients check into the hospital and complete registration.
Collect and accurately enter patient and insurance information across multiple screens and programs.
Answer phones and patients’ questions during registration.
Listen compassionately to patients’ concerns, ask follow-up questions, and build rapport.
Work around physician and nurse check-ins and interruptions for emergent clinical care.