Part time patient registration Customer Service Representative

R1•Elk Grove, IL

3d•Onsite

About The Position

R1 is hiring a part-time Patient Registration Customer Service Representative at Ascension IL Alexian Brothers in Elk Grove Village. The representative is the first point of contact for patients checking into the hospital, helping them navigate registration and providing clear, calm, compassionate support. The role involves gathering accurate information, managing phone calls and computer-based check-ins, and assisting patients who may be ill, anxious, confused, or overwhelmed. This is a fast-paced position that involves working across multiple computer systems, balancing accuracy with patient care, and adapting to interruptions from clinical teams during urgent situations. The representative learns insurance and healthcare registration processes through training and works with clinicians, emergency staff, and a supportive team. The posting describes the role as a launchpad for a healthcare career and notes opportunities to learn, collaborate, and explore career paths at R1. The position is PRN, as needed, with a minimum requirement of 48 hours per month and 24 hours on call; additional shifts are available. The posted base pay range is $17.60–$25.25 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

High school diploma or GED.
Strong customer service experience.
Ability to pass a background check and drug test and meet vaccination requirements.
Ability to work in a fast-paced environment, manage multiple systems and tasks, and gather information accurately.
Ability to communicate compassionately with patients who may be anxious, ill, or confused.

Nice To Haves

Medical or healthcare experience; it is preferred but not required.

Responsibilities

Serve as a first point of contact for patients checking into the hospital.
Help patients navigate the registration process and complete computer-based check-ins.
Answer phone calls and gather information quickly and accurately.
Gather accurate patient information while working across multiple computer systems.
Provide calm, compassionate support to patients who may be ill, anxious, confused, or overwhelmed.
Learn and apply insurance and healthcare registration processes.
Adapt to interruptions from clinical teams during urgent care situations.
Build rapport with patients and help ease their concerns.
Collaborate with clinicians, emergency staff, and a supportive team.