Part Time Patient Registration - Customer Service Representative

R1 RCM • Baltimore, MD

4d • $18 - $25 • Onsite

About The Position

The Customer Service Representative is the first point of contact for patients, helping them access care through efficient, accurate registration and compassionate service. The role supports patient experience, hospital operations, and revenue cycle success by assisting patients and families with check-in, answering questions, gathering information, and coordinating with clinical teams. The position is based at Ascension St. Agnes Hospital in Baltimore and is PRN, as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours; additional shifts are available. Healthcare experience is not required, and training is provided.

Requirements

• Exceptional customer service experience and strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and support timely access to care.
• Answer patient questions with clarity and compassion and build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED