Part Time Patient Registration Customer Service Representative

R1 • Austin, TX

4d

About The Position

R1 is hiring a part-time, PRN Patient Registration Customer Service Representative at Ascension Seton Southwest Hospital. The role is the first point of contact for patients and families, helping them access care through accurate, efficient registration and compassionate customer service. Representatives work across computer systems, handle phone calls, gather patient information, and support patient flow in a fast-paced hospital environment. The position requires at least 48 hours per month and includes 24 hours on call. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, insurance processes, revenue cycle operations, and opportunities for career growth within R1. The US-based position pays $17.60–$25.25 per hour, with individual pay determined by role, level, location, skills, experience, and education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly while maintaining strong attention to detail.
• Comfort adapting to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently and accurately.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and support timely access to care.
• Answer patient questions with clarity and compassion.
• Support patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow.
• Balance phone calls, computer-based check-ins, in-person interactions, and changing priorities.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Comprehensive training and exposure to healthcare administration, patient access, insurance processes, and hospital operations.
• Supportive team environment focused on professional growth, innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED