Part-Time Customer Service - Patient Registration Representative
About The Position
At R1, the Customer Service Representative is the first point of contact for patients, helping them access care quickly and compassionately. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The representative assists patients and families with registration, works across multiple computer systems, answers phones, gathers patient information, and helps minimize registration delays. They explain information clearly and compassionately, build trust with patients who may be ill or distressed, navigate insurance and coverage details, enter demographic and medical data, collect co-pays, provide cost estimates when applicable, and coordinate with clinical teams to support patient flow. Healthcare experience is not required; training is provided. The position is at LifePoint Haywood Regional Medical Center and is PRN, as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours. Additional shifts are available. The listed US base pay range is $16.50–$20.66 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help minimize registration delays and answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
