Customer Service Representative - Part Time Patient Registration
About The Position
The Customer Service Representative in Patient Registration is the first point of contact for patients checking into Intermountain Medical Center. The role supports patients through registration, answers questions with clarity and compassion, gathers accurate information, and helps reassure people who may be ill, anxious, confused, or overwhelmed. Representatives work across multiple computer systems, answer phones, navigate insurance information, and coordinate with clinical teams during urgent care situations. The position is fast-paced and involves both in-person and phone interactions, as well as time on one's feet. Healthcare experience is not required; training is provided.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns.
Benefits
- Competitive benefits package.
- Training and support for professional growth and career development.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
