Part Time Patient Registration Customer Service Representative

R1 RCM • Austin, TX

12d • $18 - $25

About The Position

R1 is hiring a part-time PRN Patient Registration Customer Service Representative at Ascension Seton Southwest Hospital. The role is the first point of contact for patients and families, supporting access to care through accurate, efficient registration and compassionate customer service. The representative works across computer systems, handles phone calls, gathers patient information, and helps patients through check-in in a fast-paced hospital environment.

The position includes learning and applying healthcare registration and insurance processes through training. Representatives collaborate with nurses, physicians, care teams, and colleagues to support patient flow and hospital operations. The schedule is as needed, with a minimum requirement of 48 hours per month and 24 hours on call. The stated US base pay range is $17.60–$25.25 per hour; individual pay depends on role, level, location, skills, experience, and education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service experience, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with the check-in and registration process.
• Work across multiple computer systems to register patients efficiently and accurately.
• Answer phones and quickly gather accurate patient information.
• Help minimize registration delays and answer patient questions clearly and compassionately.
• Support patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information.
• Collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow.
• Learn and apply insurance and healthcare registration processes through training.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on collaboration, innovation, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED