Part Time Patient Registration Customer Service Representative

R1•Austin, TX

1d•Onsite

About The Position

R1 is seeking a part-time, as-needed Patient Registration Customer Service Representative at Ascension Dell Children’s Medical Center. This frontline healthcare customer service role is the first point of contact for patients and families, supporting a fast, compassionate, and accurate check-in process. The position requires at least 48 hours per month and includes 24 hours on call. The representative helps patients access care, answers questions, and works across multiple computer systems while coordinating with clinical teams. The role supports patient experience, hospital operations, and revenue cycle processes. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for growth within R1. The US-based position pays $17.60–$25.25 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training. R1 describes its culture as collaborative and focused on innovation, patient experience, and professional growth. The company states that it offers a competitive benefits package but does not detail specific benefits in this posting.

Requirements

High school diploma or GED.
Exceptional customer service, communication, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask and prioritize quickly while maintaining strong attention to detail.
Ability to adapt to shifting priorities based on patient needs.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front-desk work; experience is a plus but not required.

Responsibilities

Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
Answer phones and quickly gather accurate patient information in a fast-paced environment.
Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
Build trust with patients who may be ill, anxious, confused, or overwhelmed.
Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to support smooth patient flow.