Customer Service Representative - Patient Registration
About The Position
At R1, the Patient Registration Customer Service Representative is the first point of contact for patients checking into the hospital. The role helps patients navigate registration, answers questions clearly and compassionately, and gathers accurate information in a fast-paced environment. The representative builds trust with patients who may be scared, confused, ill, or overwhelmed. The position involves moving among computer systems, phone calls, and in-person interactions while balancing accuracy and compassion. R1 provides training in healthcare topics such as insurance basics and hospital workflows, and the role offers an introduction to healthcare and opportunities for career growth.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Ability to work Thursday, Friday, and Saturday from 5:00 PM to 11:00 PM, with rotating holidays.
- Compassionate communication, quick learning, and ability to thrive in a dynamic environment.
Nice To Haves
- Medical or healthcare experience; not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Register patients efficiently across multiple computer systems.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
