Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you help patients check into a hospital by collecting and entering patient and insurance information accurately and promptly. You answer questions, ask follow-up questions, and listen with compassion to patients’ fears and concerns while building rapport and easing anxiety. The work is fast-paced and involves computers, multiple screens and programs, and answering phones. You may be interrupted by clinicians providing emergent care, and you should be prepared to work on your feet assisting patients. The role is in a hospital or lab environment where you may see illness and injuries. Healthcare experience is not required; training is provided. The position is described as a starting point for a healthcare career at R1.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask and learn technology quickly.
- Ability to type and answer phones.
- Preparedness to work in a hospital or lab environment where illness and injuries may be present.
- Must be up to date on all vaccinations and pass a drug test and background check prior to hire.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Collect patient and insurance information accurately and quickly.
- Use computers and multiple programs and screens to enter information between physician and nurse check-ins.
- Answer phones and respond to patients’ questions.
- Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ anxiety.
- Adapt to interruptions from clinicians providing emergent clinical care and to changing patient needs.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
