Customer Service Representative - Patient Registration
About The Position
At R1, the Customer Service Representative – Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients access care by registering them efficiently, supporting them and their families during check-in, and providing accurate information and compassionate assistance. The role works across multiple computer systems in a fast-paced hospital environment and directly affects patient experience, hospital operations, and revenue cycle success. The representative gathers patient information, handles insurance and coverage details, enters demographic and medical data, collects co-pays, and provides cost estimates when applicable. They answer phones, respond to patient questions, and collaborate with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The position is located at Ascension Seton Highland Lakes Hospital in Burnet, Texas, with a shift of 7:30 AM–2:30 PM.
Requirements
- Exceptional customer service experience, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly while maintaining high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly.
- Help minimize registration delays and answer questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and development through exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
