Customer Service Representative - Patient Registration

R1 • Evansville, IN

10d • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when checking into the hospital. You will help patients navigate registration, answer questions with clarity and compassion, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. Healthcare experience is not required; R1 provides training.

The position involves working across multiple computer systems, handling phone calls and in-person interactions, and supporting patients in a fast-paced hospital environment. You will work alongside clinicians and emergency staff, adapt to interruptions during urgent care situations, and help ease patient concerns in real time. The role requires being on your feet and balancing speed, accuracy, and empathy.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.
• Ability to work in a fast-paced environment, handle interruptions, and remain accurate and compassionate.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patients’ questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package
• Training in insurance basics and hospital workflows
• Opportunities for learning and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED