Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

7d • Onsite

About The Position

At R1, the Customer Service Representative - Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients access care quickly and accurately while contributing to patient experience, hospital operations, and revenue cycle success. The position is based at Ascension St. Vincent Hospital, with a variety of shifts available and rotating weekends and holidays. Healthcare experience is not required; training is provided.

The role involves working across multiple computer systems, communicating with patients and families, and coordinating with clinical teams in a fast-paced environment. Representatives support patients who may be ill, anxious, confused, or overwhelmed, providing clear and compassionate assistance throughout the registration process.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly while maintaining strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience in patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and help patients and families check in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly.
• Help minimize registration delays and support timely access to care.
• Answer patient questions with confidence, clarity, and compassion.
• Review insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn about healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED