Part Time Patient Registration Customer Service Representative

R1 RCM • Austin, TX

3d • $18 - $25

About The Position

At R1, the Patient Registration Customer Service Representative is the first point of contact for patients and families, helping them access care through fast, compassionate, and accurate registration. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success at Ascension Dell Childrens Medical Center.

The role involves working across multiple computer systems, handling phone and in-person interactions, collecting and entering patient information, and helping minimize registration delays. Representatives work with patients who may be ill, anxious, confused, or overwhelmed, and collaborate with nurses, physicians, and care teams to support smooth patient flow. Healthcare training is provided; prior healthcare experience is not required.

The position is part-time PRN, as needed, with a minimum of 48 hours per month and 24 hours on call. The US-based pay range is $17.60–$25.25 per hour, with individual pay determined by role, level, location, skills, experience, and relevant education or training.

Requirements

• Exceptional customer service experience and strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly while maintaining high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in and registration across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions with confidence, clarity, and compassion.
• Build trust with patients during stressful or emotionally difficult moments.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED