Part Time Patient Customer Service Representative
About The Position
At R1, the Patient Customer Service Representative helps patients check into the hospital and answers questions during registration. The role collects patient and insurance information accurately and efficiently while listening with compassion and helping address patients’ concerns and questions. The work takes place in a busy hospital or lab environment. The representative uses computers and phones, works across multiple screens and programs, and enters information between physician and nurse check-ins. Clinical staff may interrupt registration to provide emergent care. The role is often fast-paced and involves being on your feet while assisting patients. The representative may encounter people who are ill or worried and should build rapport, ask follow-up questions, and help ease their anxiety. No previous healthcare experience or knowledge is required; training is provided. Applicants must be up to date on vaccinations and pass a drug test and background check before hire. R1 describes the role as a starting point for a healthcare career and offers opportunities to learn, collaborate, and explore career paths.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Be up to date on all vaccinations.
- Pass a drug test and background check prior to hire.
- Be comfortable working with technology, typing, and answering phones.
- Be prepared to see illness and injuries in a hospital or lab environment.
Responsibilities
- Help patients check into the hospital and answer questions during registration.
- Collect and accurately enter patient and insurance information across multiple screens and programs.
- Use computers and answer phones in a busy environment.
- Listen carefully to patients, ask follow-up questions, build rapport, and help address their fears, concerns, and questions.
- Assist patients with completing registration, often while on your feet.
- Work through interruptions from clinicians providing emergent care.
Benefits
- Competitive benefits package.
- Opportunities to learn, collaborate across groups, and explore new career paths.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
