Part Time Patient Customer Service Representative

R1 RCM • Indianapolis, IN

9d • $18 - $25 • Onsite

About The Position

At R1, the Patient Customer Service Representative is a frontline healthcare customer service role and the first point of contact for patients. The representative supports fast, compassionate, and accurate access to care by helping patients and families through check-in and registration. The work affects patient experience, hospital operations, and revenue cycle success.

The role involves serving patients who may be ill, anxious, confused, or overwhelmed, while balancing accuracy, empathy, and efficiency in a fast-paced hospital environment. No healthcare background is required; training is provided. The position is located at Ascension St. Vincent Indianapolis South, with a variety of shifts available, including rotating weekends and holidays.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Minimize registration delays to support timely access to care, and answer questions with confidence, clarity, and compassion.
• Build trust with patients during stressful or emotionally difficult moments.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Training provided for candidates without a healthcare background.
• Opportunity for growth within R1.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED