Part Time Patient Customer Service Representative

R1 • Indianapolis, IN

8d • Onsite

About The Position

At R1, the Patient Registration Representative is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients access care promptly and compassionately while supporting hospital operations and revenue cycle success. The role involves checking patients in, answering phones, gathering and entering accurate information, and working across multiple computer systems in a fast-paced environment. Representatives interact with patients who may be ill, anxious, confused, or overwhelmed, and collaborate with clinical teams to support smooth patient flow. R1 provides training for applicants without a healthcare background. The position is based at Ascension St. Vincent Indianapolis South, with a variety of shifts available and rotating weekends and holidays.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and help patients and families with check-in using multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED