Customer Service - Patient Registration Representative
About The Position
At R1, a Patient Access Representative is the first point of contact for patients, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patients and families during registration and check-in, while helping improve patient experience, hospital operations, and revenue cycle success. The role involves working across multiple computer systems, answering phones, collecting and entering patient information, and coordinating with care teams to support smooth patient flow. Healthcare experience is not required, and training is provided. The position offers exposure to healthcare administration, patient access, insurance processes, revenue cycle operations, and hospital workflows, with opportunities for career growth within R1. The role is based at Ascension Via Christi Mercy Regional Health Center and is PRN, with a required minimum of 48 hours per month, including 24 hours on call; additional shifts are available.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and support for learning healthcare administration and patient access.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
