Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will guide patients through registration, answer questions with clarity and compassion, and collect accurate information in a fast-paced environment. You will help build trust with patients who may be scared, confused, ill, or overwhelmed. Healthcare experience is not required; training is provided, and the role offers an entry point to further healthcare career opportunities. The work involves moving among computer systems, phone calls, and in-person interactions while balancing accuracy with compassionate service. You will work alongside clinicians and emergency staff, respond to interruptions during urgent care situations, and help patients understand registration and insurance-related information. The position is based at Ascension St. Vincent Hospital and is scheduled for three 12-hour evening-to-morning shifts per week, with rotating weekends and holidays.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
Responsibilities
- Guide patients through the hospital registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and collect information accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and help ease patient concerns in real time.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare skills.
- Opportunities for professional and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
