Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

4d • Onsite

About The Position

R1 is hiring a Patient Registration Customer Service Representative at Ascension St. Vincent Women's and Infants. The role is an entry point into healthcare and does not require prior healthcare experience; training is provided. As a first point of contact for patients checking into the hospital, the representative helps patients through registration, answers questions clearly and compassionately, and gathers accurate information in a fast-paced environment. The position involves working across computer systems, phone calls, and in-person interactions, including with patients who may be ill, anxious, confused, or overwhelmed. The representative works alongside clinical and emergency teams and adapts to interruptions during urgent care situations. The schedule is three 12-hour night shifts per week, from 7:00 PM to 7:30 AM, with rotating weekends and holidays. The listed base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, skills, experience, and education or training.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patients’ questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns.

Benefits

• Competitive benefits package
• Professional learning and career growth opportunities
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED