Customer Service Representative - Patient Registration

R1 • Austin, TX

12d • Onsite

About The Position

R1 is hiring a Customer Service Representative for patient registration at Ascension Dell Children’s Medical Center in Austin, Texas. This frontline healthcare customer service role is the first point of contact for patients and families, helping them access care through efficient, accurate, and compassionate registration. The position combines in-person service, phone support, and work across multiple computer systems in a fast-paced hospital environment. R1 provides training, so prior healthcare experience is not required.

The role supports patient experience, hospital operations, and revenue cycle processes. The representative works with patients who may be ill, anxious, confused, or overwhelmed, and collaborates with nurses, physicians, and care teams to support smooth patient flow. The scheduled hours are Sunday through Tuesday, 10:00 a.m. to 10:00 p.m., and Wednesday, 10:00 a.m. to 4:00 p.m. The stated base pay range is $16.12–$23.21 per hour; individual pay depends on factors including role, level, location, skills, experience, and relevant education or training.

Requirements

• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and quickly gather accurate patient information.
• Help provide timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients during stressful or uncertain moments.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.
• Opportunities to learn, collaborate across groups, and explore career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED