Patient Registration - Customer Service Representative
About The Position
As a Customer Service Representative in Patient Registration at LifePoint Wilson Medical Center, you will be the first point of contact for patients checking into the hospital. You will help them navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with patients who may be scared, confused, or overwhelmed. The role involves working across computer systems, phone calls, and in-person interactions in a fast-paced hospital environment, including adapting to interruptions from clinical teams during urgent care situations. Healthcare experience is not required; training is provided. The position is described as a launchpad for a growing healthcare career, with opportunities to learn about insurance, hospital workflows, and patient service. It is PRN, as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours; additional shifts are available.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; it is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patients’ questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and collect information accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns in real time.
Benefits
- Competitive benefits package.
- Training and support to learn the role.
- Opportunities for professional learning and career growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
