Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

4d • Onsite

About The Position

At R1, a provider of technology-driven healthcare revenue cycle solutions, the Patient Registration Customer Service Representative supports patients checking into a hospital. The representative helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with patients who may be anxious or confused. Healthcare experience is not required; training is provided.

The role is based at Ascension St. Vincent Heart Center and is part-time, Monday through Friday, 8:00 AM to 12:00 PM. It involves working across computer systems, handling phone calls and in-person interactions, and standing while responding to interruptions and urgent care situations. The stated U.S. base pay range is $16.12–$23.21 per hour; individual pay depends on factors including role, level, location, skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Ability to communicate compassionately, learn quickly, and thrive in a dynamic environment.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details, with training provided.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns in real time.
• Help patients navigate the registration process and answer their questions with clarity and compassion.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare processes and pursue career growth.
• Supportive team environment and opportunities to collaborate and explore career paths.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED