Customer Service Representative - Patient Registration

R1 • Kokomo, IN

3d • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with patients who may be scared, confused, or overwhelmed. The role includes learning insurance basics and hospital workflows; healthcare experience is not required, and training is provided.

This is a fast-paced position involving multiple computer systems, phone calls, and in-person interactions. You will work alongside clinicians and emergency staff, adapt to interruptions during urgent care situations, and spend time on your feet. The position is at Ascension St Vincent Kokomo in the Emergency Department, with a schedule of every Saturday and Sunday from 7:30 AM to 4:00 PM.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Register patients efficiently across multiple computer systems.
• Answer phones and collect information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare basics and hospital workflows.
• Opportunity for career growth and professional development.
• Supportive team environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED