Patient Service Representative Lead Medical

Thundermist Health•West Warwick, RI

1d•Onsite

About The Position

The Lead Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center. The role supports patient access and the smooth operation of the medical practice by welcoming visitors, scheduling appointments, registering patients, answering calls, collecting payments, and providing administrative support. The position contributes to patient-centered care, health equity, and service to diverse and underserved communities. This is a full-time, entirely onsite position at the West Warwick location. Shifts rotate within clinical operating hours of 8:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday, including evenings, weekends, and holidays. Occasional overtime may be required during vacation periods or staffing shortages. The work takes place in a medical office and involves moderate physical activity throughout the day.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data-entry skills and the ability to manage high volumes in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
Proficiency with computers, multi-line phone systems, and written message-taking.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by accurately entering demographic, insurance, and other required information into the system.
Schedule, confirm, cancel, and reschedule appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update patient records when information changes.
Collect co-payments and outstanding balances at the time of each visit.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take complete, accurate messages and document them according to Thundermist procedures.
Contact patients with appointment reminders and follow-up communications.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for timely resolution.